Measuring the quality of university computer labs using SERVQUAL: A longitudinal study
Accounting and Finance
Nearly 70 percent of M&As fail to meet executives' financial expectations. And a large number of acquisitions create no value for stockholders. There are many reasons for these failures, but lack of planning and effective execution may be the most important. What's the solution? The answer, say the authors of this article, is to map the M&A process. Here's how one company did that. © 2005 Wiley Periodicals, Inc.
Hughey, D. W., Chawla, S. K., & Khan, Z. U. (2003). Measuring the quality of university computer labs using SERVQUAL: A longitudinal study. The Quality Management Journal, 10(3), 33.