10.1201/1078/43198.18.4.20010901/31463.4">
 

Title

Integrating TQM into e-commerce

Document Type

Article

Publication Date

2001

Department

Computer Information Systems

Abstract

Integrating total quality management into E-commerce can benefit various segments of the E-commerce economy. This article discusses various quality issues in E-commerce and also provides a guideline for building a TQM-based E-commerce community.