Multicultural workplaces are the norm in the globalized business environment of the 21st century. With employees from diverse cultural backgrounds, global managers need to be sensitive to cultural differences and interact appropriately, avoiding miscommunication and misunderstanding and ensure business success. Communication effectiveness in interpersonal and intergroup encounters is influenced largely by a person’s ability to manage anxiety and uncertainty rising from a fear of the unknown. Though past research has addressed various aspects of intercultural communication, no single instrument addresses every aspect of intercultural complexities. This paper reports on the development and validation of a scale for measuring communication effectiveness of managers keeping in focus the important dimensions of anxiety and uncertainty management. The scale may be used both in the selection process of global managers as well as for determining their training interventions.
Mukherji, Shoma Dr. and Jain, Dr. Neera
"Development of a Scale to Assess Communication Effectiveness of Managers Working in Multicultural Environments,"
Global Advances in Business and Communications Conference & Journal:
1, Article 2.
Available at: http://commons.emich.edu/gabc/vol4/iss1/2