Date Approved

2005

Degree Type

Open Access Senior Honors Thesis

Department

Management

Abstract

“When dealliing wiitth peoplle,, remember you are nott dealliing wiitth creattures of llogiic,, butt creattures of emottiion” (qttd.. iin braiinyquotte).. Thiis quotte from Dalle Carnegiie presentts a conceptt tthatt iis very iimporttantt tto tthe worlld of busiiness managementt:: our emottiions.. Riichard S Lazarus,, an expertt on emottiions,, defiines emottiions as “compllex human reacttiions tto personall achiievementts and settbacks tthatt may be felltt and diispllayed” (Kreiittner and Kiiniickii 172).. Emottiions can be very powerfull and can serve us wellll,, butt tthey can allso holld us back from whatt we iinttend tto do.. Therefore,, a manager who has sttrong conttroll over hiis or her emottiions wiillll be more lliikelly tto succeed iin tthe busiiness worlld tthan one who iis nott.. Butt how exacttlly can one measure conttroll over ttheiir emottiions? The answer tto tthiis questtiion may be expllaiined by “emottiionall iinttelllliigence..” Emottiionall iinttelllliigence,, or EQ,, based on tthe wriittiings of P.. Sallovey and J..D.. Mayer,, iis defiined as “…tthe abiilliitty tto manage ones own emottiions and tthe emottiions of otthers tto promotte growtth,, wellll-beiing,, and functtiionall sociiall rellattiions” (Barretttt and Sallovey 1).

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