Open Access Senior Honors Thesis
Computer Information Systems
Dr. Huei Lee
Dr. Sock Chung
Dr. Laverne Hairston Higgins
The thesis investigates user satisfaction for Microsoft Dynamics CRM 2011 by conduction surveys to graduate level students. The training manual was developed to guide the way to follow instructions to create an order and an invoice.
Lee, Sangeun, "An Investigation of the User Satisfaction of Customer Relationship Management Program" (2014). Senior Honors Theses. 391.