Author

Sangeun Lee

Date Approved

2014

Date Posted

4-16-2014

Degree Type

Open Access Senior Honors Thesis

Department

Computer Information Systems

First Advisor

Dr. Huei Lee

Second Advisor

Dr. Sock Chung

Third Advisor

Dr. Laverne Hairston Higgins

Abstract

The thesis investigates user satisfaction for Microsoft Dynamics CRM 2011 by conduction surveys to graduate level students. The training manual was developed to guide the way to follow instructions to create an order and an invoice.

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