Document Type

Breakout Session

Publication Date



Not only has the use of chat reference created new learning spaces, studies have shown that instruction regularly occurs during the virtual interactions. However, these studies have focused on a single institution’s experience and do not address the additional challenges faced by a consortium of libraries. Ask a UC Librarian, staffed by seven of the ten University of California campuses, is an example of a consortium exploring this new learning space together. We will present the challenges, rewards, and what we have learned in building a supportive literacy learning environment that provides instruction to students via collaborative chat reference.