Not only has the use of chat reference created new learning spaces, studies have shown that instruction regularly occurs during the virtual interactions. However, these studies have focused on a single institution’s experience and do not address the additional challenges faced by a consortium of libraries. Ask a UC Librarian, staffed by seven of the ten University of California campuses, is an example of a consortium exploring this new learning space together. We will present the challenges, rewards, and what we have learned in building a supportive literacy learning environment that provides instruction to students via collaborative chat reference.
Singh, Gayatri and Furuta, Kenneth, "cn u hlp? Collaborative Chat Reference and Instruction" (2010). LOEX Conference Proceedings 2008. Paper 23.