How supervisors can shape behavior
Supervisors play a key role in shaping behavior of their subordinates. They are responsible for introducing new concepts into the workplace and for implementing these on the job. Managers should be aware of management development concepts being taught to their employees in training programs, discuss these with the trainee, and together formulate strategies for using them. Several useful steps in behavior modification are: 1. Make changes as slowly as necessary. 2. Be specific when defining behavior patterns. 3. Remember to appraise a trainee's performance. 4. Reinforce behavior quickly and with rewards that are valuable to the employee. 5. Reward teamwork. 6. Continue to reinforce behavior so that it becomes habitual. 7. Reward good performance consistently. Effective training and behavior reinforcement can result in improved job performance.
Hollingsworth, A. T., & Hoyer, D. T. (1985). How supervisors can shape behavior. Personnel Journal, 64(5), 86-88.