Schedule

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2014
Friday, April 25th
10:00 AM

Accessing the Library through Virtual Reference Services

Karen A. Liston A.M.L.S., Wayne State University

10:00 AM - 10:50 AM

Texting Reference: What is Success?

Charles N. Page II, Lansing Community College

10:00 AM - 10:50 AM

11:00 AM

Boosting your Virtual Reference Use

Kelli M. Herm, Lansing Community College

11:00 AM - 11:50 AM

Making It Prosper: The Role of Marketing in Developing a Successful Virtual Reference Program

Stephanie D. Davis, Jackson College

11:00 AM - 11:50 AM

Student Desk Assistants vs. Professional Librarians: How Do Their Chat Transcripts Compare?

Linda Rich, Bowling Green State University - Main Campus
Kate Najacht, Bowling Green State University - Main Campus

11:00 AM - 11:50 AM

1:00 PM

Don’t Forget to Smile: Utilizing Soft Skills within the Virtual Reference Transaction

Don Boozer, KnowItNow24x7 - Cleveland Public Library

1:00 PM - 1:50 PM

Survey says….What User Comments and Surveys Say about Research Help Now

Kelli M. Herm, Lansing Community College

1:00 PM - 1:50 PM

2:00 PM

Ask Us! at Baker College: Best Practices for LibAnswers

Patrick Mullane, Baker College Center for Graduate Studies
Tessa Betts, Baker College of Clinton Township

2:00 PM - 2:50 PM

Gamestorming Virtual Reference

Suzanne Bernsten, Lansing Community College

2:00 PM - 2:50 PM

Negotiating Instruction in the Chat Environment

Sara Memmott, Eastern Michigan University
Lisa Klopfer, Eastern Michigan University

2:00 PM - 2:50 PM