Title
Validating service quality (SERVQUAL) in healthcare: Measuring patient satisfaction using their perceptions in Jordan
Document Type
Article
Publication Date
2020
Department/School
Engineering Technology
Publication Title
Journal of Information & Knowledge Management
Link to Published Version
Recommended Citation
Ibrahim, M. S. (2020). Validating service quality (SERVQUAL) in healthcare: Measuring patient satisfaction using their perceptions in Jordan. Journal of Information & Knowledge Management, 19(01), 2040021. https://doi.org/10.1142/S0219649220400213