Date Approved
4-2006
Date Posted
10-1-2009
Degree Type
Open Access Thesis
Degree Name
Master of Science (MS)
Department or School
Engineering Technology
Committee Member
Tracy Tillman, PhD, Chair
Committee Member
Robert Chapman, PhD
Committee Member
Hiral Shah
Abstract
This paper presents the results of a research study related to the Navy and Marine Corps Intranet (NMCI). This study used MANOVA and one-way ANOVA, including post hoc tests, to analyze data sets corresponding to service level agreement metrics for over 300 Navy sites. Within the NMCI network, factors size, server farm, Network Operations Center (NOC), area, region, and group are affecting the performance metrics as defined in the service level agreements (SLA). Each one of the factors is statistically disparate for at least one SLA. Checks for normality indicate nonnormal behavior for most data sets. The results, conclusions, and recommendations have been provided to Navy service level managers to improve the system.
Recommended Citation
Quintana, Jamie Lee, "A causal comparative factorial analysis of factors affecting service level agreements in a U.S. Navy enterprise information systems network" (2006). Master's Theses and Doctoral Dissertations. 65.
https://commons.emich.edu/theses/65