Integrating TQM into e-commerce

Authors

David C. Chou, Eastern Michigan UniversityFollow

Document Type

Article

Publication Date

2001

Department

Computer Information Systems

Abstract

Integrating total quality management into E-commerce can benefit various segments of the E-commerce economy. This article discusses various quality issues in E-commerce and also provides a guideline for building a TQM-based E-commerce community.

DOI

10.1201/1078/43198.18.4.20010901/31463.4

Citation

Chou, D. C. (2001). Integrating TQM into e-commerce. Information Systems Management, 18 (4), 31–39. doi:10.1201/1078/43198.18.4.20010901/31463.4