Integrating TQM into e-commerce
Computer Information Systems
Integrating total quality management into E-commerce can benefit various segments of the E-commerce economy. This article discusses various quality issues in E-commerce and also provides a guideline for building a TQM-based E-commerce community.
Chou, D. C. (2001). Integrating TQM into e-commerce. Information Systems Management, 18 (4), 31–39. doi:10.1201/1078/43198.18.4.20010901/31463.4