Determinants of transactional internet banking
Accounting and Finance
Journal of Financial Services Research
The decision of credit unions in the United States to adopt transactional web-based services is consistent with profit-maximization behavior. Credit unions adopt transactional internet banking services when they provide a higher proportion of consumer loans and when there is increased competition from other financial institutions. They adopt transactional internet banking to attract new customers. The larger the credit union the higher the probability of adoption of transactional internet banking. The probability of adoption of transactional banking is directly related to credit unions’ efficiency and indirectly related to loan delinquencies. We also find that the probability of credit unions offering transactional internet banking is positively related to the percentage of the young population in the counties where credit unions are located.
Link to Published Version
Dandapani, K., Lawrence, E. R., & Rodriguez, J. (2018). Determinants of transactional internet banking. Journal of Financial Services Research, 54(2), 243–267. https://doi.org/10.1007/s10693-016-0268-8