SERVQUAL reliability and validity: A pilot study to evaluate patients’ satisfaction in the Jordanian hospitals
Document Type
Article
Publication Date
2019
Department/School
Engineering Technology
Publication Title
International Management Review
Recommended Citation
Ibrahim, M. S., & Ahmed, M. S. (2019). SERVQUAL reliability and validity: A pilot study to evaluate patients’ satisfaction in the Jordanian hospitals. International Management Review, 15(1), 56–67.
