SERVQUAL reliability and validity: A pilot study to evaluate patients’ satisfaction in the Jordanian hospitals

Authors

Mohammed S. Ibrahim*
Muhammad S. Ahmed, Eastern Michigan University

Document Type

Article

Publication Date

2019

Department/School

Engineering Technology

Publication Title

International Management Review

Comments

M. S. Ibrahim and M. S. Ahmed are faculty members in EMU's School of Engineering.

Recommended Citation

Ibrahim, M. S., & Ahmed, M. S. (2019). SERVQUAL reliability and validity: A pilot study to evaluate patients’ satisfaction in the Jordanian hospitals. International Management Review, 15(1), 56–67.