Effects of leadership on an organizational culture producing quality products and services

Document Type

Article

Publication Date

2021

Department/School

Engineering Technology

Publication Title

Journal of Multidisciplinary Research

Abstract

The study of culture and leadership in an organization has led the workforce community to delve into research on how the overall environment relates to producing quality products in the service and manufacturing industry. This study considered the aspects of management styles to evaluate how employee’s satisfaction would provide an organization with effective outcomes. The study proposes hypotheses to understand leadership’s effect on employee’s ability to produce quality services. The study compared surveys of an organization over time to a smaller survey redesigned to focus on leadership’s contributions and the perception of how organizational culture is from the employee’s viewpoint. The data collected through surveys show the comparison drawn from a small portion of an agency to the overall organization. Results indicate transformational leadership has a positive influence on improving organization performance. With literature reviews and statistical results of the study shows possible direction for further research into organizational culture and different styles of leadership.

Comments

H. Tang is a faculty member in EMU's School of Engineering.

*N. Dula is an EMU student.

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