Return on investment for small businesses that obtain ISO 9001:2015 certification

Document Type

Article

Publication Date

2024

Department/School

Engineering Technology

Publication Title

International Journal of Productivity and Quality Management

Abstract

ISO 9001:2015 is an internationally recognised standard for identifying a quality managed manufacturing system. Many registrars state one can expect to have better efficiency and less waste and scrap when one uses an ISO 9001:2015-certified system. However, they do not specify what gains a company would see to their bottom line. This research examines the return on investment for acquiring a third-party, quality management system, with special attention given to the case of small businesses that do not have a specified budget to procure and maintain certification.

Comments

H. Tang is a faculty member in EMU's School of Engineering.

Link to Full Text

EMU Library Accessibility Request

Share

COinS