Date Approved
2014
Date Posted
4-16-2014
Degree Type
Open Access Senior Honors Thesis
Department or School
Computer Information Systems
First Advisor
Dr. Huei Lee
Second Advisor
Dr. Sock Chung
Third Advisor
Dr. Laverne Hairston Higgins
Abstract
The thesis investigates user satisfaction for Microsoft Dynamics CRM 2011 by conduction surveys to graduate level students. The training manual was developed to guide the way to follow instructions to create an order and an invoice.
Recommended Citation
Lee, Sangeun, "An investigation of the user satisfaction of customer relationship management program" (2014). Senior Honors Theses and Projects. 391.
https://commons.emich.edu/honors/391