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| 2014 | ||
| Friday, April 25th | ||
| 10:00 AM |
Accessing the Library through Virtual Reference Services Karen A. Liston A.M.L.S., Wayne State University 10:00 AM - 10:50 AM |
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|---|---|---|
| 10:00 AM |
Texting Reference: What is Success? Charles N. Page II, Lansing Community College 10:00 AM - 10:50 AM |
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| 11:00 AM |
Boosting Your Virtual Reference Use Kelli M. Herm, Lansing Community College 11:00 AM - 11:50 AM |
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| 11:00 AM |
Making It Prosper: The Role of Marketing in Developing a Successful Virtual Reference Program Stephanie D. Davis, Jackson College 11:00 AM - 11:50 AM |
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| 11:00 AM |
Student Desk Assistants vs. Professional Librarians: How Do Their Chat Transcripts Compare? Linda Rich, Bowling Green State University - Main Campus 11:00 AM - 11:50 AM |
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| 1:00 PM |
Don’t Forget to Smile: Utilizing Soft Skills within the Virtual Reference Transaction Don Boozer, KnowItNow24x7 - Cleveland Public Library 1:00 PM - 1:50 PM |
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| 1:00 PM |
Survey says….What User Comments and Surveys Say about Research Help Now Kelli M. Herm, Lansing Community College 1:00 PM - 1:50 PM |
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| 2:00 PM |
Ask Us! at Baker College: Best Practices for LibAnswers Patrick Mullane, Baker College Center for Graduate Studies 2:00 PM - 2:50 PM |
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| 2:00 PM |
Gamestorming Virtual Reference Suzanne Bernsten, Lansing Community College 2:00 PM - 2:50 PM |
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| 2:00 PM |
Negotiating Instruction in the Chat Environment Sara Memmott, Eastern Michigan University 2:00 PM - 2:50 PM |
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