Date Approved

2018

Degree Type

Open Access Dissertation

Degree Name

Doctor of Philosophy (PhD)

Department or School

College of Engineering and Technology

Committee Member

Alphonso Bellamy, PhD, Chair

Committee Member

Bilquis Ferdousi, PhD

Committee Member

William Moylan, PhD

Committee Member

Huei Lee, PhD

Abstract

This research investigated the relationship between levels of top management, information technology, competence, technology strategy, and organizational climate within an organization and organization’s success of information systems. The study conducted a quantitative study of 120 employees working for two organizations within the Ministry of Interior in Saudi Arabia and determine whether organizational attributes affect changes in information systems success. In addition, an American organization (40 employees) was used as a comparison. The analysis of the study found that top management support, information technology competence, technology strategy, and organizational climate were strongly correlated with information systems success in Saudi organizations. In addition, a moderation analysis was conducted using organizational climate categorized as high or low. Results indicated that relationships between top management support and information systems success did not differ. However, organizational climate has a small effect on the correlation between technology strategy and information technology competence on information systems success. Organizational nationality has no effect on the relationship between top management support and information systems success. However, the relationship between technology strategy and information systems success is highest within the American organization. In addition, the relationship between information technology competence and information systems success is highest within the Saudi organization.

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