Date Approved
4-6-2011
Degree Type
Campus Only Dissertation
Degree Name
Doctor of Philosophy (PhD)
Department or School
College of Technology
Committee Member
Alphonso Bellamy PhD, Chair
Committee Member
Nick Blanchard PhD
Committee Member
Dan Fields, PhD
Abstract
The purpose of this research is to determine if knowledge management, job design, and organizational climate can influence an employee’s perception of quality. This study uses a Likert scaled survey instrument to collect data utilizing a modified questionnaire as designed and validated by Hackman & Oldham (JDS), Maier & Mosley (KMAT), Payne & Mansfield (OCI), and SERVQUAL by Parasuraman, Berry, & Zeithaml. The data suggested organizational climate and knowledge management had an influence on perceptions of quality systems. The data also indicated job design did not directly influence perceptions of quality but did moderate the relationships between knowledge management, job satisfaction, and perceptions of quality. The data did support the theory that organizational climates moderate the relationship between knowledge management and job design.
Recommended Citation
Phillips, Mark S., "Knowledge management, job design, and organizational climate’s influence on employees’ perception of quality" (2011). Master's Theses and Doctoral Dissertations. 376.
https://commons.emich.edu/theses/376