Date Approved
3-25-2015
Date Posted
1-14-2016
Degree Type
Open Access Thesis
Degree Name
Master of Arts (MA)
Department or School
Communication, Media and Theatre Arts
Committee Member
Jeannette Kindred, Ph.D., Chair
Committee Member
Don Ritzenhein, Ph.D.
Committee Member
Nick Romerhausen, Ph.D.
Abstract
In a field dominated by eclectic leadership styles, leaders have the capacity to influence worker experiences and organizational outcomes. This study examines particular leadership traits that may influence the overall organizational environment. Specifically, the study proposes that empathy is significant for effective leadership. Eighteen leaders in various industries participated in semi-structured interviews regarding their practices and perspectives. The results delineate a compilation of emergent themes as well as data findings regarding specific areas of inquiry. Five major categories were found regarding empathy as an aspect of 21st century leadership: industry-based perspectives, generational demographics, technology, employees as people first and workers second, and the link between empathy and productivity. Additionally, four major categories were found in regards to how empathy is established in organizational culture: training programs/workshops, organizational success measures, daily communication habits/interaction, and work activities/traditions. The results indicate that empathy is an essential trait for 21st century leadership and beyond.
Recommended Citation
Terrasi, Elizabeth Mary, "Leaders who care: Exploring empathy as an essential trait in 21st century corporate leadership" (2015). Master's Theses and Doctoral Dissertations. 623.
https://commons.emich.edu/theses/623